Under new management. The manager in the front is fantastic. I had a problem with my new glasses when they came in. Something wrong with the perfection. She worked with me until it was correct. It took 3 times, but she kept going. I know a lot of you will complain about taking so many times, sometimes things happen. At least she kept going and wanted me to be happy with my glasses. I'm happy with them and vary pleased with her as well.
The girls upfront do not know what they are doing. Both times I saw the doctor (for the same glasses because they can't get them right) he was EATING. He had food on the counter back in the exam room. Which makes it unpleasant when he is two inches from your face checking your eyes. The first time I went to pick up my glasses they were the wrong prescription. I had to come back for another eye exam. Second time picking up my glasses I got the same line of "you just have to let your eyes adjust" they need checked to make sure the glasses fit right, they didn't check to see if the bifocal line was correct, they make you feel like when the glasses aren't right it is your fault. I have been wearing glasses my entire life and I know that your eyes shouldn't cross when putting new glasses on. They are wrong plain and simple. This place should be shut down or have everyone fired and bring in competent employees.
March 14, 2017 G.M.
I too wish there was a no star review. It has been over two months and my new glasses after over 15 visits still are not right. My first visit to this location they were busy eating pizza and was going to make us wait till the doctor ate his. Needless to say he only had me back in his off maybe 3 minutes tops..... he wanted to get back to his eating pizza. Everything spiraled down hill from there. I even talked to corporate in Indy regarding this problem. Alisha vowed they would take care of it.... I am getting headaches from these glasses and have to take them off to see close because my bifocal prescription is wrong. Alisha told me I could go to a different location and they would make it right. Well I called her back to take her upon offer and she is never there now. I have called at least 4 times and either she is ignoring me or not getting messages. I guess now i will go to better business bureau!!!!!
The doctor was awesome and took great care and time with my daughter and me. The girls upfront helped us and was awesome. My daughter is very picky and they gave her all the time she needed.
Staff was courteous and friendly. I would recommend Dr Tavel eye care to anyone.
Kodak Lens By Dr Tavel is a US Health facility based in Columbus, Indiana. Kodak Lens By Dr Tavel is located at 2440 N National Rd, Columbus, IN 47203, USA.
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