Service department - Excellent service. Honest diagnostics. Knowledgeable, long-term staff.
Although their collision center rocks I would not advise anybody to attempt to buy a car from here. You probably couldn't succeed even if you wanted to even with cash in hand. We bought & financed our Lincoln over the phone from Columbus OH while only seeing it on an online listing much easier than trying to get keys to look at a car on the lot here. It's the only car lot you can go to looking to buy a car and not be able to get a single sales person to acknowledge you or even be willing to sell you a car. You could walk in the show room just like we did and loudly ask does anyone wanna make a sale today?!? Only to have it fall upon deaf ears and not have a single person even look up and in your direction..
We recently bought an Odyssey through the dealer. I came in wanting to price out the van and then test drive the Sienna. While the Sienna had an edge on a few things we decided with the Odyssey. Greg E. was our salesman and was very professional the whole process. He worked with me on pricing. Furthermore, he stayed late, past normal operating hours to deliver the vehicle to us to work with our busy schedule. He took the time to work through all the features of the Van in the showroom and never rushed through even though it was after hours.
Stopped by this evening after work as I'm in the market for a $70k Ford SuperDuty truck. ("in the market" means I'm planning to purchase this weekend.) It was approximately 6:30pm...(they close at 7pm). I walked the lot for about 5 minutes and finally a guy came up in his car and asked if he could help. (Aparently he was the only salesman still there.) (Oh, and what happened to a handshake and "welcome to Renner Ford. I'm xxxxxx. What's your name?)?? He asked what I was looking for (from the comfort of his vehicle...and he made no effort to get out, stand up, and talk with me). We talked for about two minutes...I said thanks and left. Needless to say I will not be spending my $70k at Renners!
I brought my Honda Odyssey van in many times for service and never had a problem. When I came in to trade in - finance guy, Randy, had a huge issue. First he refused to accept my financing. Yes, I actually walked in with financing with a company he works with. He mentioned not liking to work with that company and those people. He then said my financing wouldn't cover everything. I left, called and checked with the finance company and everything was covered. Went back and had to explain to him what the abbreviations on the finance paper work actually meant - like he didn't know?
He was seriously not wanting me to purchase a vehicle - what kind of finance guy does this? He finally got the paperwork done with the stipulation my husband had to come in to sign the van title over in front of him, instead of me having my husband sign at home. It felt like he thought my husband wouldn't be happy I was trading in a van jointly owned and buying my own vehicle. Whole thing felt very sexist. Husband did go in next day and signed over the title and Randy refused to shake his hand. Whole finance experience was very horrible. Salesman who helped me with picking a car and letting me test drive - was great. Gentleman who did my trade in agreement - was great. Only issue was the finance guy. My new vehicle runs great - no problems, but unfortunately because of this finance guy, I will not be doing business with this company again. And I would suggest you get financing before you walk in with Capital One because he will not have them as an option for you, only local banks.
Melissa McIntosh in the collision center is amazing she has completely gone above and beyond all service you can get from any business in Columbus IN. She has a plethora of knowledge to walk us through the entire processes step by step and tell us what we need to do next. She did almost all of the corresponding with Lincoln Client Relations and the Insurance adjuster (multiple times) for us! Most important of all (at least for us) Melissa has been a the voice of reason & a calming shoulder to lean on for moral support through the entire process. If anyone needs a collision repaired go see her!!
Renner Motors is a US Car Dealer based in Columbus, Indiana. Renner Motors is located at 3040 N National Rd, Columbus, IN 47203, USA.
Please contact with Renner Motors using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Renner Motors opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Columbus